Delivery Information

DELIVERY INFORMATION

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide.

DO YOU SHIP EXPRESS?

 We are sending with Express Shipping for all of your orders from DECOVIENO

WHAT ARE THE ESTIMATE DELIVERY TIMES AFTER SHIPMENT?

UK: 1-2 business days

Europe: 1-2 business days

U.S. / Canada: 2-3 business days

Rest of the World: 2-4 business days

WHAT ARE THE SHIPPING FEES?

There is no shipping fees for standart post. Some special cases,(huge packages, unavailable areas etc. ) may causes extra shipping fees but we will inform you about that before buying.

DO YOU PROVIDE TRACKING NUMBER?

Yes, every order is shipping by DHL Express, FedEx etc. We will inform you about your Tracking Number immediately once your order is shipped.

 You can track your order from the link given with email.

Also, we inform you with email about every step of your order until delivery.

CAN I CANCEL MY ORDER?

You can cancel your order before shipping. We are not able to cancel or change your order once it is shipped. If you would like to return your order, please see our return policy.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I ORDERED?

We are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped. But until you did not receive a shipment mail from us, you can send us a mail about the address change. We will handle it.

TAXES AND DUTIES

All applicable custom fees, taxes and duties will display in Checkout page. Custom fees, taxes and duties may change local laws.

DAMAGED ITEMS

We do our best to deliver all items to you in perfect condition. We wrap them with soft and durable materials. But please check your order while receiving the package from cargo personnel. If there are any damaged items in your package, request to fill a form together with cargo personnel and inform us about the situation. We will inspect the delivery conditions and will refund you in case of damage during transportation.